Objective
Executive-level position with responsibilities in Customer Relations and Technical Support.
Strengths
Project Management, Leadership and Team Management.
Product Development (Software,Documentation,QA)
Process Improvement.
International Customer Services and Support Operations
Quality Management as well as Service Delivery Systems
Accomplishments
Directed the technical support and customer service for a $150M software company.
Devised a global strategy for improving international service.
Negotiated contracts in terms of service with Fortune 500 companies.
Managed the delivery of simultaneous products including the introduction of new innovative technologies.
ABC Corporation, Houston, TX
Director of Customer Relations, 2007 - Present
Provided strategic direction and operations management for the customer service division of a reputed multinational software company.
XYZ Software, Houston, TX
Director of Customer Service, 2003 - 2007
Directed all aspects of client relations and technical support.
Education
University of Texas, Austin, TX
B.A., Business Administration, 2003
Affiliations
Member - Texas Customer Service Association
Member - American Technical Society
Selected Publications & Presentations
Protecting Your Company's Server, presentation, New York, NY, 6/01
Customer Service in the New Century, presentation, Paris, France, 4/00
Technical Brainstorming, article, Houston Chronicle, 11/11/99